Cancel or delete an order

• Cancel keeps the order, marked Cancelled, so you can still see it later. Any stock it took goes back, and any stock it reserved is freed.
• Delete removes the order completely. You can delete only a draft, or a cancelled order that never had an invoice.

A confirmed order already has an invoice, so it takes one more step: void the invoice first, then cancel the order.

Who can do this: To cancel, anyone whose role can edit orders. To delete, anyone whose role can delete orders.

Step by step

Cancel a draft order

1. Open the order and click More.

   

2. Click Cancel order. A message says the draft will be cancelled.

   

3. Click Cancel order. The status is Cancelled, and the order can't be edited any more.

Cancel a confirmed order

1. Open the order's Invoice tab and click the invoice number.
2. Void the invoice. If it has payments, void them first.
3. Go back to the order and click More › Cancel order, then confirm.

For an order with delivery, cancel or deliver its open deliveries first.

Delete an order

1. Open the draft or cancelled order and click More › Delete.

2. The message names the order. If it has attachments, it says they'll be deleted too.

   

3. Click Delete. You're back on the orders list.

Having trouble?

• Cancel order isn't in the More menu: the order is confirmed and its invoice is still active, or goods were returned from it. Void the invoice first. Once a return is posted, the order can't be cancelled.
• Delete isn't in the More menu: the order is confirmed, or it was invoiced before. Cancel it instead, and it stays in the list as Cancelled.
• The order was sold at the POS: a POS sale can only be cancelled after its shift is closed and its payments and invoice are voided.

Related

• Void an invoice and issue a new one
• Return items from a sale