Cancel or delete a delivery

• Cancel stops a draft or shipped delivery, for example when the customer wasn't home. The goods stay reserved for the order, so you can put them on another delivery.
• Delete removes a draft or cancelled delivery completely.

A delivered delivery can't be cancelled or deleted.

Who can do this: To cancel, anyone whose role can edit deliveries. To delete, anyone whose role can delete deliveries.

Step by step

Cancel a delivery

1. Open the delivery and click More › Cancel delivery. The message says the goods stay reserved for the order.

   

2. Click Cancel delivery. The status is Cancelled.

To try again, create a new delivery from the order.

Delete a delivery

1. Open the draft or cancelled delivery and click More › Delete.
2. Confirm. You're back on the deliveries list.

Having trouble?

• Cancel delivery isn't in the More menu: the delivery is already delivered or cancelled.
• Delete isn't in the More menu: the delivery is shipped or delivered. Cancel a shipped delivery first, then delete it.
• The customer doesn't want the goods any more: cancelling the delivery keeps the goods reserved for the order. To free them, cancel the order too. See Cancel or delete an order.

Related

• Create a delivery from an order
• Ship and mark a delivery delivered